I Forum: Payment and delivery - non paying bidder: Delcampe refuse to refund fees

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Argomento

non paying bidder: Delcampe refuse to refund fees Ven 21 Mar 2008 14:17:22

Stampslore

[100% (258x)]

I had another non paying bidder(97% with 15 negs). So I ask for my fees back....Delcampe refuse to refund them!! No reason given. So if I understant correctly, they prefer to keep a non-paying bidder with a clear history of non-payment then a good seller? The only communication delcampe gave me is: leave negative for this buyer. Well sorry to burst your bubble but explain to me what a 16th negative will change??? He will remain on delcampe anyway. I want my fees back. I want my fee back because this buyer should have been removed a long time ago. I am an honest seller, great feedback, I pay my fees, and I pay my seller when buying. I had enough, I have been doing a lot of advertising for delcampe (www.squidoo.com/delcampe , link (http) and also on www.squidoo.com/stampslore and on various discussion board) but will stop everything now. I have also ended all my listing (close to 300). For the moment. Will I hear from delcampe? I hope so, if not my buyers know where to find my listings.

#0000188290

non paying bidder: Delcampe refuse to refund fees Sab 22 Mar 2008 01:14:25

Cajunsr1

[99% (505x)]

In risposta a Stampslore [100% (258x)] :

I had another non paying bidder(97% with 15 negs).

So I ask for my fees back....Delcampe refuse to refund them!! No reason given. So if I understant correctly, they prefer to keep a non-paying bidder with a clear history of non-payment then a good seller?

The only communication delcampe gave me is: leave negative for this buyer.
Well sorry to burst your bubble but explain to me what a 16th negative will change??? He will remain on delcampe anyway.

I want my fees back. I want my fee back because this buyer should have been removed a long time ago. I am an honest seller, great feedback, I pay my fees, and I pay my seller when buying.

I had enough,

I have been doing a lot of advertising for delcampe (www.squidoo.com/delcampe , link (http) and also on www.squidoo.com/stampslore and on various discussion board) but will stop everything now.

I have also ended all my listing (close to 300). For the moment. Will I hear from delcampe? I hope so, if not my buyers know where to find my listings.

:angryfire:

bonsoir cousin SL, this is most unusual to be refused by delcampe in a matter such as this. in all the times i have not been paid (which are many) and asked for a refund, i have never been refused. and i think my reasons were good. perhaps you should contact evelyne and discuss this with her before making rash decisions. one shouldn't cut off their nose to spite their face as they say. cajun used to get mad when he worked on his car and throw his tools down. i quit doing that when i hit my foot. lesson learned. un bonne WE au vous. amities, cajunsr.

#0000188413

non paying bidder: Delcampe refuse to refund fees Sab 22 Mar 2008 08:41:29

@webmaster

In risposta a Stampslore [100% (258x)] :

I had another non paying bidder(97% with 15 negs).

So I ask for my fees back....Delcampe refuse to refund them!! No reason given. So if I understant correctly, they prefer to keep a non-paying bidder with a clear history of non-payment then a good seller?

The only communication delcampe gave me is: leave negative for this buyer.
Well sorry to burst your bubble but explain to me what a 16th negative will change??? He will remain on delcampe anyway.

I want my fees back. I want my fee back because this buyer should have been removed a long time ago. I am an honest seller, great feedback, I pay my fees, and I pay my seller when buying.

I had enough,

I have been doing a lot of advertising for delcampe (www.squidoo.com/delcampe , link (http) and also on www.squidoo.com/stampslore and on various discussion board) but will stop everything now.

I have also ended all my listing (close to 300). For the moment. Will I hear from delcampe? I hope so, if not my buyers know where to find my listings.

:angryfire:

Dear Stampslore, " The only communication delcampe gave me is: leave negative for this buyer. It's correct. We ask our sellers to at least give a rating to their non-paying buyers. It's the only way for us to detect them. " Well sorry to burst your bubble but explain to me what a 16th " negative will change??? He will remain on delcampe anyway That's wrong. We have a daily automatic checker that verifies all accounts. Each day, between 5 and 10 accounts are closed thanks to this system. And, if the account has a lot of rating (which seems to be the case of your buyer), the closing is not automatically, an email is sent by our automatic checker to require our team to check this humanly. Believe me, give the negative, then ask the refund and you will get it. If everyone plays the game, the site will remain safe for all. Best regards, Sebastien Delcampe

#0000188437

non paying bidder: Delcampe refuse to refund fees Sab 22 Mar 2008 08:59:26

Stampslore

[100% (258x)]

In risposta a @webmaster :

Dear Stampslore,

" The only communication delcampe gave me is: leave negative for this buyer.

It's correct. We ask our sellers to at least give a rating to their non-paying buyers. It's the only way for us to detect them.

" Well sorry to burst your bubble but explain to me what a 16th
" negative will change??? He will remain on delcampe anyway

That's wrong. We have a daily automatic checker that verifies all accounts. Each day, between 5 and 10 accounts are closed thanks to this system. And, if the account has a lot of rating (which seems to be the case of your buyer), the closing is not automatically, an email is sent by our automatic checker to require our team to check this humanly.

Believe me, give the negative, then ask the refund and you will get it.

If everyone plays the game, the site will remain safe for all.

Best regards, Sebastien Delcampe

Good morning Sebastien, I gave him the neg feedback. This is the first time I have to do this BEFORE getting my fees back. Now I am awaiting the retaliatory negative feedback that will probably follow. And by the way the last buyer I gave negative was at 96% when I gave his neg...he is now at 95% with OVER 200 negative for non-payment...he is still registered...... I have place a second refund demand, I hope this time it will be granted. And by the way, I always give the non payer the feedback they deserve (you can check my ebay feedback), but here I really feel it is useless to risk retaliation since there is very little consequences for non-payer. Just my opinion

#0000188450

non paying bidder: Delcampe refuse to refund fees Sab 22 Mar 2008 09:34:07

@webmaster

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