Dear moneybooks moderator,

I cannot get my account set up. I am a new user but cannot get my account verified.

I have tried several times, each time it says that the CODE IS INVALID.

Just to help you out the latest link from my email I used is below:

russell@zanylife.fsnet.co.uk" target="https://www.moneybookers.comLink (http)/app/verify_email.pl?code=9613-4C68-CB89-

I have tried to sort this out before but no reply as yet.

Many thanks

Russell

Dear Russell,

Thank you for your message. First I invite you to delete your browsing history (cookies, etc.):

If you are using Internet Explorer:

Tools > Internet Options > Browsing History

If you are using Firefox:

Tools > Options > Privacy > Private Data

Once this is done you can retry to create an account on www.moneybookers.comLink (http) and it should work.

Best regards,

Moneybookers Mod'

Sorry tried this and still the same outcome CODE INVALID

Please acn you verify my account manually else I will have to give up on moneybookers.

Dear Russell,

May I ask you at which moment the error message 'CODE INVALID' appears?

Thank you in advance.

Best regards,

Moneybookers Mod'

The message CODE INVALID appears just after clicking on the link in my email when directed to your site. I think it refers to the code of the link as above. It appears in a orange square at your site.

Hope you can get me set up! Your system should be easy to use it puts buyers off!!!

Thanks Russ

Dear Russell,

May I ask you at which Internet Browser you are using?

Instead of clicking on the link, did you try to copy and paste the link in a new window of your browser?

I hope this will work.

Best regards,

Moneybookers Mod'

Dear moneybookers

To answer your question I am using Internet explorer provided by Orange

Yes I have tried copying and pasting the link this has the same net result I get sent to the moneybookers site and its says 'invalid code'

Can you send the verification to a different email if I change my email?

Thanks moneybookers

Dear Russel,

Thank you for trying.

Could you please forward the last email you received with the verification link to merchantservices@moneybookers.com and mention: 'To the attention of Antoine' in the Subject field. We will try to verify your email address manually.

I wish you a nice day.

Best regards,

Moneybookers Mod'

Dear Antoine,

I have forwarded the latest verification email I received (with the link you require) so the email/account can be verified manually by delcampe.

Please let me knoe via email/on here when the account has veen verified correctly (at last)!!!

THANKYOU

RUSS

Sorry I meant I have forwarded the link so MONEYBOOKERS can sort the problem out not decampe as I posted!!!

Dear moderator

I forwarded my link (and email) to confirm email manually.

Then they replied saying that no message had been received. This was most puzzling as I sent the same email to myself which duly arrived with no problem.

I have sent it again on the moneybookers site. Hopefully will be cleared up soon - ALL I AM TRYING TO DO IS VERIFY MY ADDRESS!!!

If this is an omen then it is certainly off putting to potential new members - please sort your act our moneybookers!!!

System should be user friendly especially start up process it makes the first impression!!!

PCS

Cher Postcardshop,

Thank you for your email. We have received your email with the code, unfortunately it appears you retried to create an account today (on the 8th) and therefore the code doesn't correspond anymore.

Can you please tell me the last code you received, you should be able to see it in the link (code=XXXX-XXXX-XXXX-XXXX).

Thank you in advance.

Best regards,

Moneybookers Mod'

As noone got back to me I tried to see the account!!! This sent another emaiil verification.

I tried again now I have not received another link as I could not find the other one!

If this link is never received how can I now verify


What is happening moneybookers?


PCS

MONEYBOOKERS MY LATEST CODE IS 2271-92DA-AC5B-

PLEASE NOW VERIFY ACCOUNT, PLEASE FORWARD TO RELATIVE DEPARTMENT I WILL NOT GO TI ACCOUNT AGIN UNTIL IT GOES THROUGH AND YOU NOTIFY ME!!!

RUSSELL

Dea Postcardshop,

Thank you for the code, this is the right one. Your email address has been manually verified by our Risk department.

Thank you for your patience and wish you a happy "Delcamping" with our services.

Best regards,

Moneybookers Mod'